13 March 2020 – COVID-19 helpline activated in Costa Rica

Type of Intervention: Specific Action
Sectors Involved: Health
Intervention Categories: Legal and policy; New initiatives
Level of Jurisdiction: National
Lead People/Agency: Ministry of Health

Overview: Helpline set up by Ministry of Health to alleviate 911 call volumes
Full details here: https://www.ministeriodesalud.go.cr/index.php/centro-de-prensa/noticias/741-noticias-2020/1567-se-activa-la-linea-1322-para-atencion-de-consultas-sobre-covid-19

Type of Justification: Advice of INTERNAL government advisory committee or group
Source of Evidence or Justification: National – government, International – government
Evidence/Justification: Emergency Operations Center (COE)