09 April 2020 – Modified government app to accept COVID-related complaints

Intervention Categories: Legal and policy; Enforcement actions; Education and awareness
Level of Jurisdiction: National

Overview: The Ministry of Housing and Urban Affairs announced the launch of a revised version of the existing Swachhata-MoHUA App.

The Swachhata-MoHUA App, a highly popular grievance redressal tool for citizens under the ambit of the Swachh Bharat Mission (Urban), already has over 17 million urban users across the country.

This app has now been modified to enable citizens to get their COVID-related complaints also redressed. Examples include requesting sanitation, food, shelter, medicine and also reporting violations of lockdown and quarantine.
Full details here: https://pib.gov.in/PressReleasePage.aspx?PRID=1612458